Returns and Shipping Policy
Return Policy
We are here to take care of your issues and questions. Most issues are covered below, if you do not find an answer to your question, please contact us with any concern that you may have. To expedite answers to your questions, please contact us at questions@sundanceparts.com
Orders cannot be canceled once the order is placed.
Return Policy SundanceParts.com takes great strides in packaging and shipping to you the products that you have ordered in a timely fashion. Please see our Shipping Policy concerning when you place your order and when to expect it to arrive.
These are conditions for Returns:
Damaged or missing items: If your product is damaged in shipping or missing an item, please contact us within 24 hours or the first business day, so that we may expedite taking care of the damaged or missing item.
Returns: If you need to return an item, you must first obtain an RMA (Return Merchandise Authorization) by Clicking on this Link or go to the contact us area on the front page
Non-Returnable items: Due to the nature of the following products, all sales are final on the following items: Spa equipment packs, heaters and any electrical items (example: circuit boards, spa control panels, contactors, switches, transformers, pumps and motors) and cannot be returned for a refund. These items come with manufacturer warranties which will still apply and can be returned for warranty only. Any cartridge filter (Pool or Spa) that is used or has been wet or shows any sign of wear and tear or has had the manufacturer's wrap removed is not refundable or returnable. Chemicals cannot be returned.
1. We must receive your return within 30 days of purchase
2. Merchandise must be in original, saleable condition without any cosmetic or other damage.
3. You are responsible for shipping cost to you and back to us. If you
received an item under the Free Ground Shipping and you are returning
it, you will be charged for the original cost that we incurred to ship
to you. A 10% Restocking Fee ($10.00 minimum) will be applied to all
items. These cost will be deducted from any refund. Handling and shipping charges are not refundable.
4. Defective items returned to us will be handled through our warranty department. Sundanceparts.com does not express or imply any warranty, we do however try our utmost to make sure all of our customers warranty needs are handled promptly and fairly. Warranties are handled by us and submitted to manufactures per their warranty policies. You are responsible for shipment to us.
5. You can contact us directly at SundanceParts.com or by emailing us at sales@sundanceparts.com or by calling 1-916-782-3987 between 9:00 a.m. and 12:00 (Noon) Pacific Standard Time, Monday through Friday. Emails are handled as priority first, so we recommend to always communicate through our Email System. All technical questions will be answered only through our Email system.
Additional information: Technical help is not responsible for any misinformation given by the customer. All parts that are ordered with information given to Tech Help and assisted by Tech Help is ultimately the buyers responsibility. Parts are to be ordered by the customer with the knowledge that Manufactures' can upgrade and change the part without notice. We can only go on the information given by the customer or the manufacture if it is available.
Pictures and prices on the site are representations of the products sold and may not exactly match what you receive. If there is any question, contact questions@SundanceParts.comprior to ordering. Prices in our industry are volatile and can occasionally change without notice to us. On the rare occurrence that this does happen, we will contact you and give you the opportunity to agree to the change in price or cancel the order prior to shipping to you.
Shipping PolicyOrders within the Continental US Only. Sorry No FREE Shipping to Alaska or Hawaii.
Sorry No Free Shipping to Alaska or Hawaii. All domestic orders will be shipped UPS ground
unless otherwise specified, or you have selected a different shipping method. Some smaller Sundance Parts may ship via US
Postal Service. If item is shipped via US Postal Service Tracking # will
be unavailable. Most orders are shipped within 24 hours. You can expect
to receive your order in 2-6 business days depending on your location. Special order items or unique or low demand parts can take
longer . We reserve the right under the FREE Shipping method to ship to you through the shipper that we choose.How do I calculate when my order will arrive ?
To estimate when your order will arrive please utilize this
information: Do not count the day you place your order as a shipping
day. Remember that orders placed after Noon (Pacific Standard Time)
Monday through Friday will not ship until the next business day so you
must count the next business day as your order day. UPS Shipping
calculations of generally 1-6 Business Days start with Day 1 being the
Business Day after your order is placed. Business Days are considered
Monday through Friday since UPS does not consider Saturday or Sunday as a
shipping.
Example of when your 3 Day Select order will arrive: If
you order on by Noon (PST) then Wednesday is day 1 for Shipping
so your order should arrive to you on Friday. If you order 3 Day Select
on Wednesday it won't arrive until the following Monday.
Example of when your 2nd Day Air order will arrive: If you
order on Wednesday by Noon (PST) then Thursday is Day 1 and your order
should arrive by end of day Friday.
If you order 2nd Day Air on Thursday your order will not arrive
until the follow Monday.
Please note: that if you provide
incorrect Shipping Address or if your Part is not a commonly stocked
item then your order may take longer than the above estimates. If you give an incorrect billing address and you or UPS correct it after shipping, there is a charge from UPS that will be passed on to you. Your account will be charged, typically this fee from UPS is $11.00. We do
make every effort stock most Sundance Parts. UPS Holidays and week ends are not
counted as Shipping Days either.
How do I get my UPS tracking
number?
Our shipping system is real time and it will
automatically email you after your package has been filled and shipped.
Alternatively, you can check your order status online. To find out your
tracking number please click the customer login link at the top of the
page and choose order status.
My UPS tracking number is not working.
What should I do?
Although you may receive the tracking number for
your order it does not necessarily mean it has been picked up by UPS
yet. We are on a real-time shipping system and e-mail you the tracking
number as soon as your order has been filled and scanned into our
system. Because of this your tracking number may not track properly
right away or it may show an invalid tracking number. This is because
UPS has not yet received the package from the pick up location even
though it has been assigned a tracking number.
If your tracking number still does not work 48 hours after
receiving it please e-mail us at Questions@Sundanceparts.com or fill
out the contact us form located at the top of the page.
What should I do if an item is missing
from my order?
First, verify that you've received a box for
each tracking number associated with your order. If all boxes have been
delivered but you're still missing an item, check the packing material
for small items. Please call SundanceParts.com Customer Service at
916-782-3987
Does SundanceParts.com ship internationally?
We do not currently ship internationally; we
only deliver to locations within the United States (including Hawaii
& Alaska). We do not bill and ship to Canada. If you are in Canada and are shipping to the US, your billing on the Credit Card must also be a U.S.billing address where your credit card bill goes to.
Customer Information
All customer information provided to SundanceParts.com for the purpose of ordering and correspondence is held in the
strictest confidence and will not be released to any other party.
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